A ticket inspector entitled to ticket control is obligated to wear a clearly visible ID while making an inspection of tickets, documents or luggage.
Ticket inspector ID card includes:
1. Inscription “Zarząd Komunikacji Miejskiej”
2. Identification number of the ticket inspector
3. A photograph of the ticket inspector
4. Scope of competence:
5. Validity date – current year
6. Stamp and signature of the issuer
It is a passenger responsibility to have a valid ticket during a journey. Passengers who have reduced fare ticket are obligated to have the document entitling them to reduced fare. The passengers permitted to free of charge rides are obligated to have the document entitling them to free travel.
In case the passenger does not have a valid season ticket, time ticket or a document entitling him/her to free travel, such passenger is obligated to validate a single ride, 1-hour or 24-hour ticket immediately after boarding the vehicle. To validate a ticket means printing a full digital code on a ticket by inserting it into a validating machine. A passenger who wishes to purchase a ticket from a vehicle driver and use it at this particular vehicle, is obligated to enter vehicle by the front door, immediately purchase and validate appropriate amount of tickets at the nearest validating machine.
In case a passenger enters a vehicle by other door than a front door he/she is obligated to wait by the drivers’ cabin to purchase a ticket. Whenever possible a passenger should have an exact amount of money to purchase a ticket.
If a passenger is found to travel without an appropriate or valid ticket or a valid document proving his/her entitlement to free travel or reduced fare, the ticket inspector shall collect a payment for a travel fare and an additional charge or issue the request for payment.
Ticket inspector has the right to:
1. In case a passenger is unable or refuses to pay – demand documents confirming the passenger identity.
2. In case a passenger refuses to pay and his/her identity verification is impossible – seek assistance of the police officers or representatives of any other law enforcement service, entitled under applicable laws to detain and verify identity of the passenger.
3. In case there is a justifiable suspicion that tickets or documents verifying entitlement to discount or free travel are forged - retain such document and send to the police or public prosecutor, with a notification for the document issuer.
In case of the situation described in section 2, until the police or any other law enforcement services arrive, the passenger is obligated to stay at a place of the ticket control or other place indicated by the ticket inspector.
Ticket inspector issues an additional charge receipt for:
1. Traveling without a valid ticket.
2. Traveling on a reduced fare ticket without a valid document confirming the right to reduced fare travel.
3. Transporting forbidden items, animals or items that have to be transported under special regulations without compliance with these regulations.
4. Stopping or changing a determined route of the public transport vehicle.
A passenger may pay an additional charge in situations described in sections 1, 2 and 3 immediately on site and receive a 50% discount. If an additional charge is paid within 7 days from the date on the request for payment a 30% discount will apply. After this period those additional charges and the charge for stopping or changing the route of public transport vehicle must be paid in full.
On a basis of a request for payment passengers are entitled to continue their journey using particular vehicle until the last stop.