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Traffic Control Office
24/7

 

The ZKM Gdynia Traffic Control Office works round the clock. Its main responsibility is the current supervision and control of the operation of public transport, and in the event of disruption, traffic adjustment.

The most important part of the supervision and traffic control system is the Traffic Dispatch Centre located at 10 Lutego Street in Gdynia. The dispatcher is in constant radio communication with public transport vehicles equipped with radios, traffic control vehicles, route dispatchers, transport companies and with the emergency services, which are part of the Integrated Rescue System in Gdynia.

Traffic Dispatch Centre provides information on the public transport operation, and also runs the Lost & Found Office for items found in public transport vehicles, at the following phone numbers: 801 174 194 and 695 174 194.

The Traffic Dispatch Centre is supported by 4 route dispatchers:

  • at the Central Railway Station (Dworzec Główny PKP);
  • at Węzeł Franciszki Cegielskiej;
  • at the bus stop “Karwiny Tesco”;
  • in Rumia, at railway station (Dworzec PKP).

Controllers employed in the route dispatchers continuously monitor the functioning of public transport system and, in the event of any disruption in the schedules, regulate the traffic. The traffic control system gives the opportunity to control whether the vehicles follow the timetables, so that demands of the passengers – punctuality, frequency and reliability - are fulfilled to a greater extent. Most importantly, in the event of any disruption (caused by collusions, accidents, city infrastructure breakdowns, etc.), a decision to change the line route or to bring more vehicles to service the line, is made right away.

Mobile patrols play a vital role in the system of traffic control. Motorized Traffic Inspectors monitor technical, operational and esthetic conditions of vehicles, efficiency of validating machines, correct markings of vehicles and whether drivers are well-prepared to work. The inspectors’ role is also to handle collision and accidents involving public transport vehicles and securing sites of traction damage or rapture.

The ZKM Traffic Control Office also conducts undercover observations of public transport operation in order to reveal any irregularities. Every day, controllers register real departure times of buses and trolleybuses from selected stops listed in the drivers’ timetable (those are initial or major stops). The attention is also put to markings of the lines and compliance with the rule of earlier pull up to the initial stops. The results of observations are than processed and in case any timetable breaches are found and the blame is on the side of the carrier, the contractual penalties are imposed.

Examples of breaches that are subject to penalties:

  • failure to provide the service;
  • too early departure from the initial or intermediate stop listed in the drivers’ schedule;
  • too early arrival at the final stop;
  • delay at the start of the course;
  • smoking of tobacco by a driver of a vehicle.

The responsibilities of the ZKM Traffic Control Office, other than those mentioned above, also include:

  • accounting for services performed by carriers;
  • controlling stops for their cleanliness;
  • responding to passengers’ complaints;
  • controlling of compliance with general regulations by passengers, executed jointly with Municipal Police;
  • comprehensive checks of vehicles’ esthetics and random inspections of vehicles’ technical condition at the independent diagnostic station. 

 

Timetable
all services of ZKM Gdynia

Trolleybuses
20
21
22
23
24
25
26
27
28
29
30
31
321
326
710
723
Buses
G
J
K
M
R
S
W
X
Z
4A
4F
84
85
86
87
102
103
104
105
109
114
119
121
125
128
133
134
137
140
141
144
145
146
147
150
152
153
159
160
163
165
170
171
172
173
177
180
181
182
185
187
190
191
192
193
194
196
197
198
203
204
209
244
252
265
282
287
288
309
365
383
700
740
759
760
770
N1
N10
N20
N30
N40
N65
N94
Timetable changes

od 13 listopada: 159, 170, 197, 770
od 20 listopada: 84, 87, 165, 288
 
Route map


Zarząd Komunikacji Miejskiej w Gdyni, ul. Zakręt do Oksywia 10, 81-244 Gdynia
Infolinia 24h: 801 174 194, dla połączeń realizowanych z telefonów komórkowych: 48 695 174 194
Konto bankowe: PKO Bank Polski S.A. 30 1440 1026 0000 0000 0033 4715   NIP 586-10-51-214   REGON: 190606287