The ZKM Gdynia Traffic Control Office works round the clock. Its main responsibility is the current supervision and control of the operation of public transport, and in the event of disruption, traffic adjustment.
The most important part of the supervision and traffic control system is the Traffic Dispatch Centre located at 10 Lutego Street in Gdynia. The dispatcher is in constant radio communication with public transport vehicles equipped with radios, traffic control vehicles, route dispatchers, transport companies and with the emergency services, which are part of the Integrated Rescue System in Gdynia.
Traffic Dispatch Centre provides information on the public transport operation, and also runs the Lost & Found Office for items found in public transport vehicles, at the following phone numbers: 801 174 194 and 695 174 194.
The Traffic Dispatch Centre is supported by 4 route dispatchers:
Controllers employed in the route dispatchers continuously monitor the functioning of public transport system and, in the event of any disruption in the schedules, regulate the traffic. The traffic control system gives the opportunity to control whether the vehicles follow the timetables, so that demands of the passengers – punctuality, frequency and reliability - are fulfilled to a greater extent. Most importantly, in the event of any disruption (caused by collusions, accidents, city infrastructure breakdowns, etc.), a decision to change the line route or to bring more vehicles to service the line, is made right away.
Mobile patrols play a vital role in the system of traffic control. Motorized Traffic Inspectors monitor technical, operational and esthetic conditions of vehicles, efficiency of validating machines, correct markings of vehicles and whether drivers are well-prepared to work. The inspectors’ role is also to handle collision and accidents involving public transport vehicles and securing sites of traction damage or rapture.
The ZKM Traffic Control Office also conducts undercover observations of public transport operation in order to reveal any irregularities. Every day, controllers register real departure times of buses and trolleybuses from selected stops listed in the drivers’ timetable (those are initial or major stops). The attention is also put to markings of the lines and compliance with the rule of earlier pull up to the initial stops. The results of observations are than processed and in case any timetable breaches are found and the blame is on the side of the carrier, the contractual penalties are imposed.
Examples of breaches that are subject to penalties:
The responsibilities of the ZKM Traffic Control Office, other than those mentioned above, also include: